FAQ - Frequently Asked Questions

Ordering and Shipping Details

Is there a minimum order amount that I need to order?
Yes, we have a minimum order of $40.00 for shipping UPS.  If you need a smaller amount than this please call us at 281-331-4491
8 am to 5 pm CST and we can discuss your needs.

Can I place my order by phone?
Yes, just call us at 281-331-4491 8 am to 5 pm CST Monday through Sunday.  Standard shipping charges and mail order prices will be in effect.

How can I place my order?
All orders may be placed by phone, fax, and email and on our website.  All orders are subject to online mail pricing and standard shipping charges.

What credit cards do you accept for payment?
We accept Visa, Master Card, Discover and American Express.  We cannot accept debit payments over the phone for security purposes.

When will my credit card be charged?
Credit card charges are accessed at the time the order is placed.

What are the hours for customer service?
Customer service is open Monday through Sunday at 281-331-4491 from 8 am to 5 pm CST, or you can email us at stanstore@aol.com and we will get back to you during the hours listed above.

What are your shipping days?
We use standard shipping with UPS and only ship orders out on Monday, Tuesday and Wednesday by 4pm each week.  During peak holiday times these shipping days may change to accommodate the needs of our customers, but we will not ship out an order to sit in transit over the weekend or holiday break.  If you need your order sooner than this, you will need to upgrade to overnight or next day shipping and pay the extra charges for shipping.

What are my shipping options?
We currently offer UPS Standard two-day shipping which allows your order to arrive two days after your order is shipped from our plant.  Some areas may require a three (3) day delivery time frame with UPS.  If you would like to have your order arrive sooner, you may choose to have your order shipped overnight or next day at an additional charge.

How long will it take for my order to arrive?
We try our best to get orders out as quickly as possible but we need at least 24 hours to process your order to allow for the product to freeze before we ship it to you.  After we ship your order, it should arrive at its destination within 2 days some areas require a 3 day time frame.

Can you give me an exact ship date?
We try our best to ship your order within 24 hours of placing your order if at all possible.  If we are unable to do this your order will ship out the next available shipping day.  Remember we only ship product out on Monday through Wednesday.  If you need your order shipped quicker than we normally do, you can upgrade your shipping to overnight or next day shipping and the cost will be charged to you. 

Holiday ship dates are always subject to change.  Holiday packages may be shipped earlier than requested to ensure holiday delivery or to accommodate the carrier’s shipping schedules.

What is your last day to place an order to arrive in time for Christmas?
 We strongly suggest that you place your order as soon as possible but we will take orders for standard delivery up to NOON Dec. 15th to assure processing and shipping time necessary for a delivery by Christmas.  All orders after the 15ht will be required special shipping i.e. overnight or next day delivery and this is an additional charge billed to the customer. 

Can I get an exact delivery date?
Unfortunately, we are unable to give you an exact delivery date, as weather conditions or other unforeseen circumstances may delay the delivery of your order.  Estimated delivery date is two (2) days AFTER the package leaves our plant.

Do you ship to Alaska or Hawaii?
No unfortunately we do not ship to Alaska or Hawaii as it will take much longer for a package to arrive to these destinations.

Do you ship to Foreign Countries, Puerto Rico, Mexico or APO/FPO Boxes?
At this time we are unable to ship to Canada, Mexico, and Puerto Rico, APO/FPO boxes or any foreign countries.

Can I ship my order to a P.O. Box?
Due to the nature of our products being perishable we do not currently ship to any P.O. Boxes as we cannot guarantee the delivery of fresh quality meats in a timely manner.  If this is your only mailing address please call us at 281-331-4491 8 am to 5 pm CST and we can discuss other shipping methods to help you with your order.

Can I be notified when my order is being shipped?
When your order leaves our plant, you will be sent a confirmation to your email address that you provided in your. Order.  The shipping confirmation will provide you with the date of shipment for your order as well as the tracking number for your order.   You then will be able to track your order on the UPS website. 

If you place your order by phone you will also get a email notifying you of the shipment of your order and the tracking number.

Can I track my order once it has shipped?
Yes, you will be provided a tracking number in your shipment confirmation email and you will be able to go to the UPS website and track the progress of your order.

Questions on our Products

How long can your products go without refrigeration?
Because of the smoking and curing process we use in making our products, our products can be without refrigeration for 3-5 days.  Items are shipped frozen from our plant and may arrive at their destination thawed.  This is perfectly normal, just place the products in your refrigerator as soon as you receive your order.

Can your products be refrozen?
Yes.  Again with the smoking and curing process we use here at Stanton’s your sausages and summer sausages are fully cooked and may be refrozen and stored in your freezer for 3 – 6 months.    


I have allergies.  Where can I find allergy information on your products?
We have under our product descriptions any items used in the production of our sausages listed for allergens.  If you are unsure, please call us at 281-331-4491 8 am to 5 pm CST and we will assist you with our products containing allergens.

What type of casings do you use for your sausages?
All of our link sausages and bratwurst are stuffed into natural hog casings.  Our summer sausages, snack sticks and our Ring Bologna are stuffed into natural collagen casings, and our hotdogs are made with lamb casings.

What happens if you are out of a particular item that I have ordered?
We do our best to keep all products on the website on hand at all times, but there may be a time when we are out of a particular item.  In this case, we will call you and see if there is an item you would like to change to, if there isn’t we will be more than happy to issue you a refund for the item that we are out of on your credit card.

 
Website Ordering (Online Security)

I am concerned about online security.  Is it safe to shop at Stanton Meats?
 From the time you enter your name and address until the time your order is complete, your data is safeguarded using the latest in security software.  We encrypt all confidential information when you shop at stantonmeats.com.  We accept Visa, Master Card, Discover and American Express.

Can I use my debit card for payment?
Unfortunately no, for security purposes all debit cards must be scanned when using a pin number not hand keyed in.  Please use your debit card with the Visa or Master Card logo just like a credit card and it will process your order with no problem.

Will I receive a confirmation that my order was received?
Once your online order is placed and processed, you will be sent an email confirming your order within 24 hours.  We ask that you review the order information provided in the confirmation and notify us immediately if there are any errors at 281-331-4491 8 am to 5 pm CST or email stanstore@aol.com.

How can I check the status of my order?
You may contact our shipping department representative at 281-331-4491 8 am to 5 pm CST.

Can I be notified when my order is being shipped?
When your order leaves our plant, you will be sent a confirmation to your email address that you provided in your order.  The shipping confirmation will produce you with the date of shipment for your order as well as the tracking number for your order.  You than will be able to track your order on the UPS website.

If you place your order by phone you will also get a email notifying you of the shipment of your order and the tracking number.

Can I track my order once it has been shipped?
Yes, you will be provided a tracking number in your shipment confirmation email and you will be able to go to the UPS website and track the progress of your order.

Do I have to be at home to receive my shipment?
We do not require a signature for delivery of Stanton Meats products, therefore a recipient does not need to be at home to accept delivery.  UPS drivers are asked to leave our packages at any exterior door location.

If you have a special delivery requirements, please contact our shipping department representative at 281-331-4491 8 am to 5 pm CST for assistance.

Why do you only ship packages Monday through Wednesday?
We only ship orders out on Monday, Tuesday and Wednesday to allow our products time to arrive before the weekend, therefore keeping from sitting in a UPS warehouse for several days over the weekend.

During peak holiday weeks these shipping days may change to accommodate our customers’ needs and the UPS shipping holiday schedule.

Why do you only ship overnight or next day?
Due to the perishable nature of our products, we require that our packages arrive quickly and in good condition.  We make every effort at our plant to ensure this when we pack your order.  The two day standard and overnight or next day shipping options allow us to get your shipment there in a safe and timely manner.

When my order arrives, what do I do?
When you open your order, please verify that all your items are included in the Styrofoam container.  If you feel that you are missing any item, please call our shipping department representative at 281-331-4491 8 am to 5 pm CST.

Since our items are perishable, please place all your items in the refrigerator until you are ready to use them, or you may refreeze them in your freezer.

You told me that you ship my items frozen but when I received my order, some were thawed.  What should I do?
Because of the smoking and curing process we use in making our products, our products can be without refrigeration for 3-5 days.  Items are shipped frozen from our plant and may arrive at their destination thawed.  This is perfectly normal, just place the products in your refrigerator as soon as you receive your order.